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Client Reviews

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David Hochoy profile picture
David Hochoy
August 27, 2025
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Have had my water softener since 2011! Has worked perfectly until recently. Called Indy Soft Water, and their technician came the next day. He was courteous, friendly and efficient, and I have soft water again! They are a fantastic company!
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Dan D profile picture
Dan D
August 25, 2025
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We've been using our reverse osmosis system for over ten years and Indy Soft Water has consistently delivered professional and dependable service. The technicians are knowledgeable, informative and friendly.
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Joe Pellicano profile picture
Joe Pellicano
August 22, 2025
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Very courteous and professional. Made sure we understood all aspects of the installation
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Christina McNew profile picture
Christina McNew
August 22, 2025
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Indy Soft Water replaced my softener; they did a very nice job and taught me the basics about my new machine. Their team was responsive and available when I needed the initial information to make my decision. Thank you, Indy Soft Water!
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Heather Kemp profile picture
Heather Kemp
August 22, 2025
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Indy Soft Water were great to work with, installing a water softener and RO system. They were prompt, courteous and thorough in everything they did. We had an unrelated plumbing issue after install, resulting in the system overflowing in our basement; Evan came right out and rechecked everything (giving us great peace of mind), all at no cost.
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Karah Lockwood profile picture
Karah Lockwood
August 21, 2025
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The Indy Soft Water team really is amazing! Jessica, Clay, and Brandon were the best people to have for installing our water softener and reverse osmosis! I couldn’t recommend a better company! Quick and efficient install & always reassuring if I had any questions for anything! 10/10 would recommend you go with this company!
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JoAnn Myers profile picture
JoAnn Myers
August 20, 2025
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Indy Soft Water replaced our RO filtered water system. Austin while servicing our water softener (annual maintenance) noticed several leaks in our old system. I was unaware of the leaks. He evaluated our system ( installed almost 10 years ago) and found that a replacement system would be more efficient and cost effective. I have well water, so it’s extremely important to keep our water systems in good condition. Customer service is friendly and responsive!! They actually mean and do what they say ‼️ JoAnn M
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Brian Ward profile picture
Brian Ward
August 20, 2025
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Install was great. Austin walked me through every step of the way and was professional.
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Elizabeth Pecora profile picture
Elizabeth Pecora
August 18, 2025
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Indy Soft Water has been amazing to work with. After purchasing a new home, we called to get our water softening system checked, which was quick and easy to schedule. We ended up needing a new system. The technician answered all of our questions and was able to explain everything in a way we could understand with our limited experience. Evan and Austin came out to do the actual installation, and they were wonderful as well. They were kind, professional, and answered additional questions we had. Overall, I'm very happy with my choice to use Indy Soft Water and would highly recommend them.
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Nick Martens profile picture
Nick Martens
August 18, 2025
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I purchased a home that already had a soft water system in place from Indy Soft Water but it needed to be replaced. Austin replaced it with an upgraded version in under 30 min and was very helpful in helping me understand the new system. My water is doing great so far and hopefully I'll have much less limescale build-up!
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