Our Process

Your In-Home Consultation

Our complimentary consultations help families learn about their home’s water quality. We schedule in-home visits to check your current setup and test your water with you. Once we know more about your concerns and usage, we can discuss the best options for filtering, softening, and removing chlorine or other contaminants from your tap.

 Circle Drop1. Review Your Water Concerns

On the day of your consultation, you can expect us to be prompt, knowledgeable, and courteous. It’s our goal to answer any questions you have about your water. Some common water concerns and issues include:

  • Water spots on clean dishes
  • Scale deposits on faucets/fixtures
  • Chlorine taste/odor
  • Dry skin and hair
  • Rotten egg smell
  • Drinking water safety
  • Drinking water taste
  • Eco-friendly/efficient units

We’ll also work to understand your family’s current water usage and home setup. This helps us recommend the most efficient systems for your lifestyle.

 Circle Drop2. Water Analysis Tests & Consultation

Your tech will also conduct a variety of water tests with you to check for contaminants. This includes a review of your water’s hardness level and chlorine count. We’ll talk about the results together so you’ll know exactly how your water measures up for quality and safety.

The entire visit usually takes about an hour. We’ll leave you with a detailed summary of your system options (as well as pricing information) so you can easily review everything we covered.

 Circle Drop3. Schedule Your Installation

Once you’ve made your decision, just send us a message or call us at 317-228-9822. Most of our units are stocked, so we can get started on your installation right away. Our office will reach out to schedule a day and time that is convenient for you. It’s that easy!

Your Installation Day

Your tech will arrive in one of our Indy Soft Water logo-ed vans on the day of your install. We always strive to deliver quick, quality service. And as soon as everything is hooked up, we’ll take the time to go over the logistics of your new system with you.

 Circle Drop1. Professional Delivery

We pride ourselves on providing our customers with “white glove” delivery. Whether it’s using floor runners or shoe covers, we promise to treat your home with care. (We clean up after ourselves too, so the only reminder that we were there will be your perfected water.)

 Circle Drop2. System Overview

Once the install is complete, your tech will be sure to review the contract with you and give you an orientation on your new products. You can also feel free to call our office with additional questions later on. We’re always happy to help!

 Circle Drop3. Instant Satisfaction

With everything hooked up, you can start enjoying your fresh, clean water right away! Whether it’s soft water for your laundry, chlorine-free shower water, or filtered drinking water—we know you’re going to love your new system.